Careers

Position

Account Manager

Job Description

About Us:
Established in 1988, Transcend Information, Inc. is a global leader in digital storage, multimedia, and industrial products. Headquartered in Taipei, Taiwan, Transcend operates in 12 offices worldwide, serving diverse industries such as healthcare, industrial automation, transportation, robotics, and military/defense. Committed to the highest quality and professional service, Transcend adapts swiftly to market changes, fostering a collaborative and enjoyable work environment.

Responsibilities:
As an Account Manager, you will be responsible to drive business development, customer engagement, pipeline management, and profit and loss (P/L) management within an assigned territory, as well as cultivate and expand existing accounts to achieve optimal sales volume profitability.

Key Duties:
• Develop and implement comprehensive new business development strategies to drive company growth and create actionable plans to capture new business.
• Identify customer needs and propose Transcend solutions to tackle their business challenges.
• Collaborate with potential or existing customers and relevant parties to promote mutually beneficial relationships that enhance customer satisfaction and business growth.
• Work closely with internal teams including Sales, Marketing, Engineer, and Operations to align business development strategies with broader company objectives.
• Cultivate strong customer relationships while consistently exploring and engaging new prospects.
• Create compelling proposals and presentations to target new business opportunities.
• Regularly track, analyze, and report key performance metrics, business development activities, and market trends to senior management. Use this data to refine strategies and improve performance.
• Any other assigned miscellaneous tasks by management.


Hiring at all US branch locations:
1. Orange County, California
2. Owings Mills, Maryland

Please send all inquiries to HR-US@transcend-info.com

Qualification

Degree

• Bachelor's degree required.

Experience

• Minimum of 2 years of experience in business development, sales, or a related field.
• Goal-oriented individual to develop new business and achieve sales targets.
• Strategic thinker with the ability to innovate and implement effective business development strategies.
• Team-oriented professional who thrives both independently and collaboratively in a dynamic technical sales environment.
• Willingness to travel.
• Experience in the technology hardware or em

Computer Skill

• Excellent PC skills. Fluency in MS Office including Word, PowerPoint, Excel.

Other

Benefits:
• Competitive base pay + commission.
• Medical, dental, vision, and life insurance.
• Long-term and short-term disability insurance.
• Paid time off (PTO).
• 401K with a matching program.
• Employee purchase plans on products.
• Hybrid - 3 days in office

Transcend Information Inc. is an Equal Opportunity Employer.

Send Resume

Account Specialist

Job Description

About Us:
Established in 1988, Transcend Information, Inc. is a global leader in digital storage, multimedia, and industrial products. Headquartered in Taipei, Taiwan, Transcend operates in 12 offices worldwide, serving diverse industries such as healthcare, industrial automation, transportation, robotics, and military/defense. Committed to the highest quality and professional service, Transcend adapts swiftly to market changes, fostering a collaborative and enjoyable work environment.

Responsibilities:
As an Account Specialist, you will play a key role in facilitating smooth, efficient sales operations, and coordinate with existing accounts to achieve or expand business goals. The role will collaborate closely with Account Managers, internal departments and customers to ensure a seamless sales process and outstanding customer satisfaction.

Key Duties:
• Assist Account Manager in growing their customer base, new and repeat business and maintaining customer satisfaction.
• Coordinate with customer inquiries and provide accurate pricing, quotes, promotions, and products information.
• Maintain quality service by oversee orders and promptly update the status to customers.
• Assist customers with product returns or repair services.
• Manage, update and maintain customer profile, contracts and agreements. Additionally, manage the processing of promotional rebates and price protection claims
• Oversee Accounts Receivables, identifying and resolving discrepancies.
• Assist Managers and Account Managers with preparing sales presentations and reports.
• Provide general administrative support to the sales team.
• Any other assigned miscellaneous tasks by management.


Hiring US branch locations:
1. Owings Mills, MD

Please send all inquiries to HR-US@transcend-info.com

Qualification

Degree

• Bachelor's degree required.

Experience

• Minimum of 1 years of experience in sales, customer service, marketing, or business development.
• Basic knowledge of finance and business operations.
• Proficient in phone handling and answering emails.
• Excellent data entry skills with high accuracy required

Computer Skill

• Excellent PC skills. Fluency in MS Office including Word, PowerPoint, Excel.

Other

Benefits:
• Medical, dental, vision, and life insurance.
• Long-term and short-term disability insurance.
• Paid time off (PTO).
• 401K with a matching program.
• Employee purchase plans on products.
• Hybrid - 3 days in office

Transcend Information Inc. is an Equal Opportunity Employer.

Send Resume

Field Application Engineer

Job Description

About Us:
Established in 1988, Transcend Information, Inc. is a global leader in digital storage, multimedia, and industrial products. Headquartered in Taipei, Taiwan, Transcend operates in 12 offices worldwide, serving diverse industries such as healthcare, industrial automation, transportation, robotics, and military/defense. Committed to the highest quality and professional service, Transcend adapts swiftly to market changes, fostering a collaborative and enjoyable work environment.

Responsibilities:
The Field Applications Engineer (FAE) will serve as the technical bridge between our customers, sales teams, and the research & development (R&D) team at our HQ. Perform a variety of product, technical and engineering functions including pre/post-sales support, research, design and development. This role is crucial for driving business growth, enhancing customer satisfaction, and ensuring the successful implementation of our solutions.

Key Duties:
• Act as the primary technical liaison, facilitating communication between customers, the R&D team at HQ, and the sales team.
• Collaborate with sales teams during the pre-sales phase to identify opportunities and provide technical presentations.
• Provide post &after sales support to guarantee customer satisfaction and success.
• Identify design needs from the system level to individual components, working closely with the HQ R&D team and customers' development and engineering teams to meet customer needs.
• Deliver both on-site and remote technical support for system components and software.
• Troubleshoot and resolve technical issues to ensure seamless product implementation.
• Conduct technical training on new products and new technology internally and externally.
• Offer technical advisory support to our sales team.
• Create and update technical documentation, application notes, and reports to support projects and internal knowledge sharing.
• Gather customer feedback and provide insights to the R&D team to drive product improvements and innovations.
• Provide technical phone supports, RMAs, and in-house help desk supports.
• Perform other assignments as required and meet deadlines accordingly.
• Travel will be required for customers site visits, industry events, and tradeshows.


Hiring US branch locations:
1. Orange County, California

Please send all inquiries to HR-US@transcend-info.com

Qualification

Degree

• BS in Electrical Engineering or Electronics

Experience

• Minimum of 1 year experience in a technical support or field applications role, preferably in computer hardware industry.
• Broad knowledge of computer hardware products, applications, programming languages, and operating systems (Windows and Linux).
• Proven ability to solve problems, analyze customer issues, and develop innovative solutions.
• Willingness to travel as required. (locally and regionally)

Language degree

• Bilingual in English and Mandarin Chinese.

Computer Skill

• Excellent PC skills. Fluency in MS Office including Word, PowerPoint, Excel.

Other

Benefits:
• Medical, dental, vision, and life insurance.
• Long-term and short-term disability insurance.
• Paid time off (PTO).
• 401K with a matching program.
• Employee purchase plans on products.
• Hybrid - 3 days in office

Transcend Information Inc. is an Equal Opportunity Employer.

Send Resume

You have already accepted cookies, but you may still revoke your consent at any time. Please see more details at Cookie Statement. Change Settings

You have already rejected cookies, but you may still give your consent at any time. Please see more details at Cookie Statement. Change Settings