Why are only certain applications, such as Facebook, able to view/select photos from the JetDrive Go? Category : Software / Firmware / Applications Whether an application has access to an external storage device depends on what the app supports.If the JetDrive Go device does not show up for selection, the app does not support the JetDrive Go. Is the answer helpful? Related What should I know before using the HEIF/HEVC? My iPhone did ask me to install the JetDrive Go App when I inserted the JetDrive GO for the first time, but I clicked ignore. How can I download the app again? What should I know before using JetDrive Toolbox on a MacBook? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started