Why aren't my videos playing smoothly? Category : Setup / Operation StoreJet Cloud(10K) utilizes Wi-Fi 802.11 b/g/n where the maximum speed limit is 3MBps. Therefore, when the video bit rate exceeds the limit, lags would happen. Please check your video files to see if their bit rates exceed this constraint. Is the answer helpful? Related How long can the StoreJet Cloud (10K) battery last? What should I do if the out-of-warranty battery runs down? Can I use other APPs to access the media files in StoreJet Cloud (10K) other than with the StoreJet Cloud APP? How come I can't download photos to my iOS device's camera roll via the StoreJet Cloud, Wi-Fi SD and DrivePro app? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started