Why isn't the SSD recognized?

How can we help you?

Category : Setup / Operation

If you're using it for the first time, format the SSD.
If the operating system fails to recognize the SSD but it appears in the BIOS, select "Security Erase" from the BIOS menu, then restart the system.
Note:
a. The "Security Erase" function may not be available in all motherboard BIOS settings.
b. Performing a Security Erase will delete all data on the SSD.
Test the SSD on another platform.

Is the answer helpful?

Why does the Number of Error Information Log Entries in the SMART values increase along with the number of times the computer is turned on and off?
Why does my SSD request a password before booting up?
Do MTS400, MTS420, MTS600, MTS800 and MTS820 support PCIe interface?

Technical Support

If the answer can't help you, you can contact the Tech Support Department

Get Started

You have already accepted cookies, but you may still revoke your consent at any time. Please see more details at Cookie Statement. Change Settings

You have already rejected cookies, but you may still give your consent at any time. Please see more details at Cookie Statement. Change Settings

This website uses cookies to collect your information, for improving the service quality. You could click Agree to accept cookies or Disagree to reject cookies. If you reject cookies, some functions of this website may not work properly. You may see more details at Cookie Statement.

Agree Disagree

PCIe SSD 250H

ESD310 Portable SSD

StoreJet 25M3C

DrivePro 620

DrivePro Body 70

USD340S

JetFlash 930C

HUB5C

MTE720T

JetFlash 280T

USD460T & USD460I

How can we help you?

Product Support

Why isn't the SSD recognized?

Related

Technical Support