What to do if you cannot log in using Internet Explorer 11 Category : Setup / Operation If you cannot log in using Internet Explorer 11, please follow the steps below: Click “Tools” --> Click “Compatibility View Settings” --> Uncheck “Display intranet sites in Compatibility View”. Is the answer helpful? Related Why does Transcend include the Proposition 65 warning? Why did I get garbled file name when uploading files / folders to StoreJet Cloud using FTP? How do I improve connection speeds of the StoreJet Cloud using my computer? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started